This product really removes make up. At first I didn't think I would like the texture but it rubs into the skin really well. It does not sting when rubbing it over your eyes to remove eye make up! Also since it is a cleansing balm, it doesn't dry out the skin. My face feels great afterward.
I'm not a fan of the packaging (spoon is included to remove the product) though I know it is the most sanitary way to retrieve the product. You also need to use a pretty decent amount around the eyes if using heavy eye make up. I only really wear mascara and I still find a bit hanging onto my skin. Not a BIG deal, but it helps to know.